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NHI Nursing & Homemakers Inc. is dedicated
to the provision of quality health care services, which
are innovative and based on the client’s self-defined,
unique needs.
NHI Nursing & Homemakers Inc. believes
that health care should be delivered to clients in a compassionate
and confidential manner, ensuring respect and dignity while
assisting in the client independence.
NHI Nursing & Homemakers inc. supports
staff by assuring an environment of equal rights and opportunities.
Employees are viewed for their own uniqueness and are provided
with education, training and resources in order to enhance
job satisfaction.
NHI fosters both personal and professional
growth through teamwork, succession planning and recognition
of achievements.
NHI Nursing & Homemakers personnel are
trained and instructed in how to implement the values, beliefs
and a family-centered care approach to service provision
in the following manner:
- All personnel is provided with orientation
at the start of employment with NHI.
- All personnel receive a handbook on the
organization and are encouraged to become familiar with
the contents.
- Ongoing workshops, in-service education
- Mandatory in-service education programs
NHI PHILOSOPHY AND VISION for the provision
of each adult personal support and homemaking services would
include the above mentioned NHI philosophy as well as to
have a process in place to facilitate a team approach to
care with other service providers that provide client care.
- A team approach to the development and
implementation of the Treatment Plans
- A team approach to visit scheduling that
best serves the Client/Family/Caregiver’s needs.
- Negotiating roles/responsibilities with
other service provider’s personnel and other organizations.
- Transfer of tasks, skills to other service
or care providers (e.g. family, school personnel) and
- Process to facilitate team communication.
Objectives & Standards
Each member of NHI is expected to perform
his or her duties in a way that fulfils the objectives,
goals and vision of NHI. In addition, our supervisor/managers
can evaluate each individual’s performance based on
his or her contribution to the agency. Professional development
also remains focused on supporting NHI’s direction.
This focus helps give learning activities maximum efficiency
and effectiveness
Customer Perspective:
- NHI's primary goals are customer service and client
satisfaction. Continuous improvement efforts are focused
on improving services to clients and their families.
- NHI supports the rights of clients and this could take
the form of a Charter of Client rights, which is adhered
to and communicated to clients of the organization.
- NHI has a formal process for resolving client complaints.
- NHI with its customers to identify service improvements.
- NHI has a process to address ethical issues that may
take the form of a Code of Ethics.
Learning and Growth
Perspective:
- NHI utilizes current published research and participates
in research opportunities.
- NHI conducts professional development and training
for staff.
- NHI provides student placements and educational opportunities
for learners.
Quality Management
NHI utilizes risk management practices as
an integral part of quality improvement activities.
Risk will be identified through (but not limited to):
- Health and Safety Minutes
- Complaints/Grievance Process
- Incident Management
- Policies and Procedures
- Claims Management- Auditing
- Ongoing monitoring of professional standards
Financial, Information and Record Management
NHI maintains records related to business
operation and service delivery in accordance with Canadian
government legislation, contractual obligations and accepted
professional standards.
NHI ensures the accuracy and timely
completion of all Client records.
Priority Standards
Nursing & Homemakers Inc. (NHI) provides
"continuity of care" for family and institutional
clients. NHI believes that this type of consistency is very
important to the achievement of Client service plan and
to the satisfaction of the Client.
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